At Jasmi Jewels, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy to ensure your peace of mind. Please read the following guidelines carefully:

Eligibility for Refunds:

• To be eligible for a refund, items must be returned in their original condition, unworn, and with all tags intact within 30 days of delivery. Any items that show signs of wear, damage, or alteration may not be eligible for a refund.

Initiating a Refund:

• To initiate a refund, please contact our customer service team with your order number and details of the item(s) you wish to return. We will provide you with a return authorization and instructions on how to proceed with the return process.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of your items.

Refund Processing:

• Once we receive your returned items and verify their eligibility for a refund, we will process the refund to the original payment method used for the purchase. Please note that it may take several business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

Exchanges:

• We do not offer direct exchanges at this time. If you wish to exchange an item for a different size, style, or color, we recommend initiating a return for a refund and placing a new order for the desired item.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will work with you to resolve the issue promptly, whether through a replacement, refund, or store credit, depending on product availability and your preference.

Non-Refundable Items:

• Certain items, such as personalized or custom-made jewelry, gift cards, and sale items, may not be eligible for refunds. Please check the product description or contact us for clarification before making your purchase.

Policy Updates:

• We reserve the right to update or revise our refund policy at any time, and any changes will be posted on this page. By continuing to use our services, you agree to the terms outlined in the latest version of our refund policy.

Contact Us:

• If you have any questions or concerns about our refund policy or need assistance with a return, please don’t hesitate to reach out to our customer service team. We’re here to help you with any inquiries and ensure your satisfaction with every purchase.