Frequently Asked Questions

We use only the finest natural stones and crystals, combined with high-quality metals and fabrics, to create our unique jewelry and handbags. Each piece is handcrafted to highlight the natural beauty and energy of the materials.

To keep your jewelry and handbags looking their best, avoid exposure to harsh chemicals, extreme temperatures, and prolonged sunlight. Clean your jewelry with a soft cloth and store it in a dry place. For handbags, spot clean with a damp cloth and avoid overloading them to maintain their shape.

Yes, we offer custom design services. If you have a specific vision or want a personalized piece, please contact us at info@jasmijewels.com to discuss your ideas and requirements.

We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Custom or personalized items are not eligible for return. For more details, please visit our Return Policy page.

Shipping times vary depending on your location. Typically, orders are processed within 1-3 business days, and shipping within the country takes 5-7 business days. International shipping times may vary. You will receive a tracking number once your order has shipped.

Yes, we offer international shipping. Shipping rates and delivery times will vary depending on the destination. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the buyer.